2026-05-27

General Information

This Privacy Policy explains how axsoravi collects and processes personal information for legal services tailored to seniors in Thailand. axsoravi operates from Soi Ruam Phatthana, Kho Hong Sub District, Amphoe Hat Yai District, Songkhla Province 90110, Thailand, and can be reached at +66994902285. Business ID: 6335195898002. We describe practical scenarios and case-based examples throughout to help users understand how data handling applies to common elder law situations such as pension reviews, will drafting, and guardianship proceedings.

axsoravi Co., Ltd., Business ID 6335195898002 Soi Ruam Phatthana, Kho Hong Sub District, Amphoe Hat Yai District, Songkhla Province 90110, Thailand [email protected]

Definitions

To make the policy easier to apply to real cases, we define key terms used below and provide short scenarios illustrating each concept.

Personal data means any information that identifies or can reasonably identify an individual. Example scenario: when a retiree provides a copy of a pension statement to verify benefits, that document constitutes personal data.

Processing refers to any action performed on personal data, such as collection, storage, review, transfer, or deletion. Case example: scanning and storing a will in our case management system to prepare for court submission.

A user is any person who interacts with axsoravi services, including seniors, family members, and authorized representatives acting on behalf of a client in Hat Yai.

Service means legal advice and case handling related to elder law: wills, powers of attorney, pension benefit reviews, guardianship, and associated administrative support.

Cookies are small text files stored on a device to help provide and improve the axsoravi website experience. Scenario: a cookie remembers a workshop registration choice to avoid re-entering the same details.

What Data We Collect

We collect information needed to deliver legal services and to comply with relevant laws. Below are the categories commonly encountered in client cases, illustrated by practical examples from routine senior law matters.

Information You Provide Directly

Clients often submit documents and personal details in order to proceed with advice or representation. Typical items we request and why are listed below.

Identity details: full name, date of birth, national ID or passport number — used to verify eligibility for pensions and to prepare official filings.
Contact information: phone number, email, and postal address — for scheduling appointments and sending official documents.
Business and pension records: pension statements, bank account details for benefit coordination — necessary for benefit reviews and fee handling.
Legal documents: existing wills, property titles, power of attorney forms — used to assess and draft required legal instruments.
Medical or care-related information provided with explicit consent: diagnoses, medication lists, and care plans — relevant when preparing medical directives or guardianship applications.
Communications and case notes: messages sent to axsoravi and notes from consultations — retained to maintain continuity of legal advice.

Information Collected Automatically

When you visit our website or use online forms we may collect certain technical and usage information automatically. These data help diagnose issues, improve usability, and support case intake flows.

Device and browser details including IP address and user agent string used for security checks and to estimate approximate location during online intake.
Usage data such as pages visited, time on site, and referral page used to improve content relevant to seniors and to streamline common case pathways.
Cookies and similar tracking technologies to remember preferences like language selection and workshop registrations.
Error and performance logs to diagnose technical problems that could affect document uploads or client portals.
Analytics data provided by third-party services to analyze trends across visits and refine service offerings.
Form interaction data (e.g., abandoned forms) used to reduce friction in the intake process for older users.

Information from Third Parties

In some cases we receive information about clients from trusted third parties to complete services or verify facts. Each transfer is assessed against legal and practical needs.

Government agencies and pension providers when verifying entitlements or fulfilling statutory reporting for a benefit dispute.
Healthcare providers when medical information is needed and the client or their lawful representative has consented.
Payment processors and banks to process fees and refunds for services rendered by axsoravi.

Purposes of Processing

We process personal data for the following practical purposes related to elder law matters and client support.

To deliver legal services: drafting documents, attending hearings, and advising on pension or succession issues.
To verify identity and eligibility in casework such as pension claims or property succession.
To comply with legal obligations, such as court filings and statutory reporting requirements.
To process payments and manage billing related to provided services.
To communicate appointment details, case updates, and workshop invitations.
To improve our services through aggregated analytics and user feedback gathered from real case scenarios.
To maintain the security and integrity of our systems and to prevent fraud or misuse.
To carry out limited outreach about relevant legal topics or local events for seniors, where consent has been obtained.

Legal Basis for Processing

Depending on the type of case and the information involved, processing is based on one or more of the following lawful bases. Practical examples are provided to clarify each basis.

Contractual necessity: processing is required to provide the legal services you requested (e.g., preparing a will after you engage axsoravi).
Legal obligation: processing required to comply with court orders, statutory filings, or mandatory reporting to authorities.
Consent: where sensitive information such as medical data is involved, we rely on explicit consent before using it for medical directives or guardianship applications.
Legitimate interest: limited processing for fraud prevention, security, and service improvement when balanced against user privacy in routine cases.

Cookies and Similar Technologies

We use cookies to deliver site functionality and to understand how visitors interact with axsoravi content. Below we explain types and how to manage them in everyday scenarios.

Common cookie types we use include session cookies for logged-in interactions, persistent cookies to remember preferences, analytics cookies to measure site performance, and functional cookies for form and booking features.

Categories used on the axsoravi site: necessary cookies for secure operation, preference cookies for language and display, analytics cookies for site improvement, and marketing cookies only with consent.

You can manage cookies via your browser settings or through the cookie banner on our site. For assistance with cookie settings when registering for events, contact our support team and we will explain options specific to your device.

Cookie Policy

Sharing and Disclosure

We share data only as needed for a specific service or legal purpose. Each sharing event is recorded and limited to what is necessary in a given scenario.

Service providers such as cloud storage and case management platforms that process documents on our behalf under contract.
Government agencies and pension authorities when required to verify claims or submit documents in administrative proceedings.
Healthcare providers with client consent for the purpose of drafting medical directives or supporting guardianship petitions.
Payment processors to bill clients for services and handle refunds following standard business rules.
Legal partners or external counsel when specialized representation is necessary and with client authorization.
Analytics and security vendors to support website operation and to detect and respond to incidents affecting client data.

International Transfers

Some service providers and partners may operate outside Thailand. When data is transferred internationally, we take steps to ensure appropriate safeguards are in place and that transfers are limited to what is necessary for the legal matter at hand.

Typical safeguards include contractual protections, encryption of data in transit, and selection of partners that meet recognized data protection standards. Where possible we keep data processing within Thailand for local matters.

Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. The following practical timelines reflect common scenarios faced by senior clients.

Client account information is retained for the duration of the attorney-client relationship and for a period following case closure necessary for regulatory compliance and potential audit purposes. For many legal matters this period is typically several years, adjusted to the nature of the case.

Communications and case messages are kept to support continuity of legal advice and for recordkeeping; retention length is aligned with the underlying matter and relevant statutes of limitation as of 27-05-2026.

Technical logs and access records are retained to support security contribute and to comply with legal obligations; these are retained for a limited period and then archived or deleted according to operational needs.

When data is no longer required for legal reasons or retention obligations, we remove or anonymize it in line with best practices. If you request deletion, we will review the request and explain which data can be erased without affecting active legal matters.

Security of Personal Data

axsoravi applies administrative, technical, and physical measures to protect personal data in line with the risks presented by senior law practice scenarios. Measures are designed to reduce risks such as unauthorized access to wills or pension records while maintaining availability for active cases.

Encryption of data in transit and at rest for sensitive documents and client communications.
Access controls, staff training, and role-based permissions to limit access to case information only to personnel involved in the matter.
Access to personal data is restricted by role-based permissions and periodic audits. Only staff involved in case handling or administration are granted access, and each access event is logged for traceability. Regular background checks and targeted training for personnel who handle sensitive elder law matters further reduce risk.

How to Exercise Your Rights

As a client or website user of axsoravi, you have rights regarding your personal data. These rights let you find out what we hold, correct inaccuracies, limit certain processing activities, and ask for deletion where applicable. We describe the typical rights below and the practical steps to exercise them in real case scenarios.

Right of access — request a copy of the personal information axsoravi holds about you and a summary of processing purposes.
Right to rectification — ask us to correct incomplete or inaccurate data, for example when a beneficiary name or address in a will is wrong.
Right to deletion — request removal of personal data that is no longer necessary for the purpose it was collected, subject to legal retention obligations such as court record requirements.
Right to restriction of processing — ask to limit how your data is used while a dispute about accuracy or lawful basis is resolved.
Right to objection — object to direct marketing or to processing based on our legitimate interests where applicable; we then review the request against our case-handling needs.
Right to data portability — request a machine-readable copy of data you provided to axsoravi for transfer to another service provider, typically for client file handovers.
Right to withdraw consent — where processing relies on consent (for example, for marketing), you may withdraw it at any time without affecting past processing.
Right to lodge a complaint — if you consider our handling of personal data unlawful, you may contact Thai data protection authorities or raise the matter with axsoravi using the details below.

How to make a rights request

To exercise any of the rights above, submit a written request via our online form at axsoravi.info/contact or by postal mail to our office at Soi Ruam Phatthana, Kho Hong Sub District, Amphoe Hat Yai District, Songkhla Province 90110, Thailand. Include your full name, Business ID if applicable, a clear description of the request, and an attachment proving identity when required. For complex requests we may ask for reasonable information to verify identity before proceeding.

[email protected]

We aim to respond to standard requests within 30 days of receipt. For complex requests that require additional verification or coordination with third parties, the response period may be extended to up to 60 days; we will inform you if an extension is needed and explain the reason.

Marketing communications

axsoravi may send newsletters or informational updates about elder law topics, events, and services where you have opted in. Communications focus on practical guidance and case examples such as changes to pension entitlements or estate planning steps relevant to pensioners in Thailand. Each message explains why you received it and how to change your preferences.

To stop marketing emails, use the unsubscribe link included in every email, update preferences on axsoravi.info/account, or send a removal request to our contact address. After unsubscribing, you may still receive transactional messages related to active cases or legal obligations.

Children and minors

axsoravi provides legal services focused on pensioners and mature adults. We do not knowingly solicit or collect personal data from persons under 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information subject to any legal requirements to retain certain records.

Third-party links

Our site or client materials may link to external services such as government benefit portals, court websites, or trusted partners. Links are provided for convenience and do not imply endorsement. Third-party sites have their own privacy practices, and axsoravi is not responsible for their content or data handling.

Changes to this privacy policy

We review and update our privacy policy as laws, services, and operational practices evolve. Material changes will be posted on axsoravi.info with the revised effective date. For significant updates affecting ongoing cases, we will notify affected clients by email or other appropriate contact methods.

Contact Information

Contact axsoravi for privacy inquiries: Soi Ruam Phatthana, Kho Hong Sub District, Amphoe Hat Yai District, Songkhla Province 90110, Thailand. Phone: +66994902285. Business ID: 6335195898002. For faster handling, use the form at axsoravi.info/contact or email [email protected]. Office hours: Monday–Friday 09:00–17:00 ICT. Date of this policy: 22-06-2026.

+66994902285